Create product feedback entry and notify CSMs in channel
Create product feedback entry and notify CSMs in channel
Your support tickets' product feedback often lacks a tracked record, leaving product teams without context to prioritize. Capture feedback into a shared record and alert CSMs for same-day follow-up.
Overview
Untracked product feedback in support tickets slows prioritization and leaves CSMs scrambling. This workflow captures feedback into a shared tracker, pings the right owner, and advances the ticket so follow-up and triage happen the same day.