Create private parts-return ticket comments for support agents
Create private parts-return ticket comments for support agents
Parts-return submissions lack clear agent instructions, causing inconsistent handling and delays. It gives agents private, consistent instructions so returns can be started the same day.
Overview
When parts-return forms arrive without clear next steps, returns stall and agents spend time clarifying details. This flow writes a private, consistent comment to the ticket so agents see the exact triage steps and can begin returns the same day.