Create pre-press support ticket from updated order records

Order records with unclear print files stop your pre-press team and delay shipments. The workflow requests customer clarification and updates the order record so issues are resolved same day.

Overview

When print files are unclear, production and shipping stall and CX teams scramble to follow up. This flow automatically opens a pre-press ticket, asks the customer for the missing file details, and marks the order so teams can resolve issues same day.