Create post-call CSAT records from outbound text messages
Create post-call CSAT records from outbound text messages
Post-call CSAT texts often arrive untracked, leaving feedback uncaptured and agents without follow-up context. It logs replies to a CSAT table so success managers can triage same day.
Overview
Post-call text replies are a primary source of owner feedback but often go unrecorded. This flow captures SMS CSAT replies, standardizes contact data, and logs feedback so success managers can triage comments and act same day.