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Create or update support ticket from incoming SMS sender

Create or update support ticket from incoming SMS sender

Incoming SMS from candidates and contractors leave your ops team without ticket context, delaying triage and follow-up. Tickets and contact info are created or updated so you can respond within hours.

Create or update support ticket from incoming SMS sender

Overview

When candidates or contractors text your operations number, those messages must be captured and routed into your ticketing system so coordinators can act. This flow converts inbound SMS into existing or new tickets and contact records, enabling same-day triage and clearer handoffs.

Create or update support ticket from incoming SMS sender