Create or update CRM contacts from user API hourly
Create or update CRM contacts from user API hourly
Your incoming user records often arrive untracked, leaving support reps without contact context for cases. Keep CRM contacts current so agents can begin support with full context within an hour.
Overview
When user contact details aren't in the CRM, support reps waste time chasing missing context and cases slow down. This flow pulls user records hourly and upserts contacts so agents have full contact context and can resolve or route cases within an hour.