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Create or reply to support conversations from incoming chat

Create or reply to support conversations from incoming chat

Incoming chat messages often arrive without contact context, so agents lack conversation history. It captures messages into support threads so agents can respond faster, usually within minutes.

Create or reply to support conversations from incoming chat

Overview

Inbound messaging without contact context causes slow replies and missed opportunities; this flow ensures every incoming message is attached to a contact and a conversation so agents have history at hand. That means faster replies and fewer missed leads, typically within minutes of message arrival.

Create or reply to support conversations from incoming chat