Create ops issue for customer device and SIM uploads

Upload requests for device mappings or SIM allocations arrive without triage, causing manual downloads and assignment delays. It creates triage issues with attached files so ops can act same day.

Overview

Manual downloads and untriaged uploads slow provisioning and create avoidable rework. Turn every customer upload into a tracked ops issue with the source file and a link back to the record, enabling ops and engineers to act same day. This removes handoffs and shortens time-to-provisioning.