Create offline escalation tickets for flagged site screens
Create offline escalation tickets for flagged site screens
Your screens flip to OFFLINE without a ticket, hiding repeated failures from field teams. Escalation tickets are created and assigned so coordinators can call sites and resolve issues same day.
Overview
Persistent OFFLINE reports can hide chronic site failures and stretch field resources. This flow turns repeated board status changes into assigned escalation tickets, giving on-call coordinators the context to call sites and resolve issues same day.