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Create monthly comms task for pending benefit choices

Create monthly comms task for pending benefit choices

Your monthly pending benefit selections lack scheduled work items, leaving coordinators without a clear outreach prompt. Receive scheduled tickets on the 25th so outreach runs before the next campaign.

Create monthly comms task for pending benefit choices

Overview

When monthly benefit-selection outreach isn't converted into clear work items, coordinators miss outreach windows and response degrades. This flow creates the required ticket automatically on the 25th, delivering a prioritized task to operations so outreach happens before the next communications run.

Create monthly comms task for pending benefit choices