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Create merchant chargeback response draft and update record

Create merchant chargeback response draft and update record

Chargeback cards often lack outreach, leaving merchants without requested evidence. It drafts the merchant response and updates the case so specialists can act same day.

Create merchant chargeback response draft and update record

Overview

When chargebacks reach the merchant outreach stage, timely evidence collection matters — missed windows mean lost dispute opportunities. This workflow drafts merchant-facing responses and updates the case record so your chargeback specialists can request documents and act same day.

Create merchant chargeback response draft and update record