Create low-rated conversation entries in support CSAT log
Create low-rated conversation entries in support CSAT log
Your low CSAT conversation feedback is scattered, making coaching and issue spotting inconsistent. Centralize them into a single review sheet so support managers can triage and act same day.
Overview
Low CSATs buried in conversations delay coaching and let repeat problems resurface. This flow centralizes low-rated conversations into a single review sheet so support leads can triage and assign corrective actions same day.