Create lead board item from every inbound SMS
Create lead board item from every inbound SMS
Inbound SMS go untracked in your call platform, causing missed follow-ups and unclear ownership. Capture each message as a lead board item so supervisors can assign follow-up within minutes.
Overview
When inbound SMS sit only in your call platform, leads get missed and response times slip. This flow creates board items for every incoming text so supervisors and reps see and assign follow-up, driving visible handling within minutes.