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Create IT request record from reaction and notify ops

Create IT request record from reaction and notify ops

Your reaction-tagged IT messages sit in channels, delaying triage and losing request context. You get a tracked request with context and link so ops can act same day.

Create IT request record from reaction and notify ops

Overview

For small consumer-goods agencies, IT requests buried in chat slow down fixes and block client work. This flow turns reaction-tagged messages into contextual tickets and notifies your ops queue, enabling on-call staff to triage and act same day.

Create IT request record from reaction and notify ops