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Create investigation case and notify on-call operations team

Create investigation case and notify on-call operations team

Your assessment form entries create inconsistent cases and delay handoffs for ride and delivery incidents. Cases are centralized and the on-call team is alerted so triage starts the same day.

Create investigation case and notify on-call operations team

Overview

When assessment submissions are left untriaged, investigator handoffs slow and response SLAs slip; this flow turns each qualifying form into a centralized case and alerts your on‑call ops channel. Investigative coordinators can start triage and assign owners the same day, cutting manual steps and handoff delays.

Create investigation case and notify on-call operations team