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Create internal ticket comment for onsite arrival delays

Create internal ticket comment for onsite arrival delays

Your onsite arrival records often appear after a ticket opens, leaving agents without field delay context for replies. Get delay details added to the ticket so agents can triage within minutes.

Create internal ticket comment for onsite arrival delays

Overview

Field delay records that arrive after tickets create blind spots for agents and slow responses. This flow attaches those delay details as internal ticket comments so agents and operations coordinators can triage and update customers within minutes.

Create internal ticket comment for onsite arrival delays