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Create incident notification queue items for local followup

Create incident notification queue items for local followup

Your incident sheet doesn't reliably trigger customer follow-ups for completed jobs or pickup reminders. Your team can contact customers and close incidents same day.

Create incident notification queue items for local followup

Overview

When incident statuses change, this process removes manual steps and creates structured notification records automatically so your support leads and store managers see what needs outreach. That means customers get contacted and incidents are closed the same day, rather than waiting for manual triage.

Create incident notification queue items for local followup