Create feedback records from sheet rows and post update
Create feedback records from sheet rows and post update
Your shop survey responses land in a spreadsheet without case context, delaying triage and engineering visibility. Creates linked feedback records and posts an internal update so issues are visible same day.
Overview
When shop feedback sits in a sheet, support and engineering miss trends and slow triage. This flow creates case-linked feedback records and posts a Chatter alert so issues are visible to stakeholders and triaged the same day.