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Create escalation row when enrollment flag marks untrained

Create escalation row when enrollment flag marks untrained

Your company record flips the enrollment flag without training details, keeping onboarding teams unaware of missing trainings. It logs escalations so CSMs can triage and close gaps same day.

Create escalation row when enrollment flag marks untrained

Overview

When an enrollment flag flips with no training context, onboarding and CSM teams lack the visibility to act and SLAs can slip. This flow captures each qualifying update as a tracked escalation row so CSMs and support ops can triage and close gaps the same day.

Create escalation row when enrollment flag marks untrained