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Create duty issue from rider reports and notify owner

Create duty issue from rider reports and notify owner

Your rider duty channel reports lack owners and cause triage delays. You receive a tracked ticket assigned to the right engineer for rapid triage within minutes.

Create duty issue from rider reports and notify owner

Overview

Stop letting duty reports sit unassigned in your support channel. This flow turns qualifying rider messages into tracked issues assigned to the right engineer and posts the ticket back into the thread, enabling triage within minutes. It gives duty coordinators visible ownership and reduces follow-up overhead before incidents escalate.

Create duty issue from rider reports and notify owner