Create dissatisfaction record from updated survey row for support triage
Create dissatisfaction record from updated survey row for support triage
Your CSAT survey rows miss structure, leaving low-score responses unowned and lacking project context. Generates a triage record with contact and project details so coordinators can respond same day.
Overview
Low CSAT rows left as spreadsheet entries create blind spots and slow recovery. This flow converts qualifying survey updates into structured triage records with contact and project context so support coordinators can own and resolve cases the same day.