Create detractor triage items from NPS feedback for support
Create detractor triage items from NPS feedback for support
Your NPS detractor responses lack context, leaving reps unable to prioritize outreach or link feedback to orders. Conversations are created automatically so agents can contact detractors same day.
Overview
When NPS detractors aren't routed immediately, marketing and support miss recovery opportunities and can’t coordinate outreach. This flow captures negative NPS responses, alerts the team channel, and creates a support conversation so agents can contact detractors same day.