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Create detailed call log records for support teams

Create detailed call log records for support teams

Your telephony call records sit apart from workflows, leaving agents without searchable metadata to triage callbacks. They go to a central table so support staff can act same day.

Create detailed call log records for support teams

Overview

Uncentralized call logs slow down resolution and hide call context from agents. This flow captures call metadata into a searchable table so your support staff and analysts find context and act on calls the same day.

Create detailed call log records for support teams