Create delivery chat records from incoming customer messages
Create delivery chat records from incoming customer messages
You miss customer delivery context when chats aren't logged, causing dispatcher delays and misrouted couriers. This captures message details to a central sheet so teams act on issues the same day.
Overview
Unlogged delivery chats create blind spots for dispatchers and slow exception handling. Capture every incoming customer message into a central sheet so your operations team gets context within minutes and resolves delivery issues the same day.