Create daily support triage task for eligible changes
Create daily support triage task for eligible changes
Your eligible-change cases arrive untriaged each morning, delaying assessments and follow-up. Create a daily ticket so your triage owners can start assessment same day.
Overview
Remove manual morning task creation and ensure every eligible-change case is visible to triage owners at the start of the day. By creating a standardized task each run, your support coordinators can begin assessments same day and avoid handover gaps.