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Create CX channel records for training and QA

Create CX channel records for training and QA

Your CX channel messages hold coaching examples and untriaged issue reports buried in chat history. Capture them into a searchable training table so trainers can prepare coaching materials same day.

Create CX channel records for training and QA

Overview

Unstructured coaching examples and issue reports hiding in private chat slow down trainer prep and reduce coaching consistency. Log every CX channel message to a searchable table so your senior trainers and support ops can compile examples and launch coaching sessions same day.

Create CX channel records for training and QA