Create CSAT survey records from incoming customer responses
Create CSAT survey records from incoming customer responses
You receive CSAT responses tied to support cases but they’re not consistently logged for triage. Capture responses into your CRM so support managers can triage and report feedback the same day.
Overview
CSAT feedback only helps when it’s attached to the related case; without that link, managers can’t triage or spot trends. This workflow records every incoming survey as a case-level record and stamps cases with completion times so support managers can triage and report on feedback the same day.