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Create CRM message record from incoming guest texts

Create CRM message record from incoming guest texts

Your guest texts and voicemails arrive without CRM context, causing missed responses and bookings. Logs messages to contact records so your guest services and reservations respond same day.

Create CRM message record from incoming guest texts

Overview

Guest texts often arrive outside office hours and lack CRM context, which delays responses and risks bookings; this captures and links every incoming message to the guest record. Your reservations and guest services gain full message context and media attachments, enabling same-day follow-up and fewer missed opportunities.

Create CRM message record from incoming guest texts