Create CRM case and draft reply for new reviews

Your Google reviews sometimes contain translations or complaints that delay triage. It creates a CRM case and a short, localized reply so you can respond and route fixes within hours.

Overview

Public reviews in multiple languages can sit unread and erode local trust; this flow captures each new review, drafts a localized reply, and opens a CRM case for follow-up. That delivers faster triage and reply drafts ready within hours.