Create counselor decision row in team tracking sheet
Create counselor decision row in team tracking sheet
Your counselor-tagged tickets leave decision context scattered, forcing coordinators to search tickets and delaying follow-up. The sheet entry centralizes decisions and enables same-day follow-up.
Overview
When counselor decisions only live in ticket tags, coordinators waste time hunting for context and follow-ups slip. Capture those decisions into a shared tracker so coordinators have an auditable list and can close actions same day.