Create conversation from new reviews and log to sheet

Your public business reviews arrive without structured records, leaving local teams unable to triage or assign follow-up. You get a customer record and an open conversation routed to owners same day.

Overview

Untracked public reviews make local teams reactive and slow to respond; this flow captures every review as a customer record and opens a support conversation for triage. Program coordinators can route and act on issues the same day, protecting local reputation.