Create closure log record for resolved IT tickets
Create closure log record for resolved IT tickets
Your IT tickets close without a consistent archive, leaving incident context scattered and making SLA review hard. Capture closure details into a single table for reporting and audits same day.
Overview
Post-resolution details often never make it into reports, leaving SLAs and root-cause reviews incomplete. This flow captures every closed or resolved ticket into a single table so IT managers and analysts can run same-day trend and SLA reports.