Create closed conversation record linked to account in workspace

Closed support conversations lack account context, forcing agents into manual lookups. Link each closed conversation to an account so agents have unified context for same-day follow-up.

Overview

Closed conversations often lack account links, which forces agents to hunt for context and delays follow-up. This flow captures each closed conversation and links it to an account record so support managers and coordinators see unified context and enable same-day follow-up.