Create chat records with first-response KPI for support
Create chat records with first-response KPI for support
Your support chat transcripts arrive untracked, forcing manual lookups and slowing SLA-driven triage. You get structured chat rows and first-response KPIs for same-day triage.
Overview
Untracked chat conversations make SLA reporting and triage slow and error-prone. This workflow captures each chat, extracts a first-response KPI, and writes a structured record so support managers can triage and report on SLAs the same day.