Create centralized email records from new inbox messages
Create centralized email records from new inbox messages
Your inbox messages go unlogged, creating gaps in customer context and delayed replies. Capture each message into your correspondence log so agents have context and can respond same day.
Overview
Inbound messages left only in inboxes create blind spots for support leads and slow responses. Capture every incoming email into a central correspondence record so agents and coordinators gain searchable context and can act faster, often same day.