Create categorized guest request rows for front desk and ops
Create categorized guest request rows for front desk and ops
Your guest chatbot messages arrive uncategorized, making front desk triage manual and slowing service. The workflow adds categorized, timestamped request rows so staff can respond same day.
Overview
Uncategorized guest chatbot messages force manual triage and slow your front desk. By categorizing and timestamping each request into worksheet rows and notifying the team, ops can prioritize and resolve issues same day.