Create case summary in client file from updates
Create case summary in client file from updates
Your complaint-type updates aren't in case records, leaving summaries incomplete and intake stalled. It writes complaint details to the client case summary so case managers have full context same day.
Overview
Complaint-type changes often live in a CRM and never reach case files, creating incomplete intake and slower triage. This flow pushes those updates into the client case summary so case managers see full context and can act the same day.