Create case records from chatbot enquiries and files
Create case records from chatbot enquiries and files
Your chatbot enquiries and attached files arrive untracked, causing manual entry delays. Create structured case records with attachments so coordinators can start triage same day.
Overview
Unstructured chatbot enquiries create manual work and slow triage; this flow captures each submission and its files as structured case records so coordinators act faster. It also produces clean ingestion for analytics, enabling same-day reporting and faster SLA adherence.