Create case feed posts from support form submissions
Create case feed posts from support form submissions
Your support-form cases lack the original submission, leaving agents without context and forcing manual copy-paste. Add the submission as a case feed post so agents see full context and triage same day.
Overview
When support-form cases arrive without the original submission, agents waste time copying details and miss context for triage. This flow posts the submission into the case record automatically so agents see full customer input and can triage same day.