Create case documents from incoming support emails and attachments
Create case documents from incoming support emails and attachments
Your ticket emails and attachments aren't saved to case records, creating manual work and slow retrieval. It archives messages and attachments into cases so reviewers have full context same day.
Workflow preview:
Zap details:
Overview
Unfiled ticket emails force coordinators to reassemble context and slow case handling. This flow captures message content, converts and stores attachments, and annotates the original ticket so reviewers can find full case context same day.