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Create case documents from incoming support emails and attachments

Create case documents from incoming support emails and attachments

Your ticket emails and attachments aren't saved to case records, creating manual work and slow retrieval. It archives messages and attachments into cases so reviewers have full context same day.

Create case documents from incoming support emails and attachments

Overview

Unfiled ticket emails force coordinators to reassemble context and slow case handling. This flow captures message content, converts and stores attachments, and annotates the original ticket so reviewers can find full case context same day.

Create case documents from incoming support emails and attachments