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Create cancellation invoice and notify guest via support

Create cancellation invoice and notify guest via support

When a booking is marked cancelled, invoices may be missing or delayed and customers lack refund details. This creates the invoice and opens a customer thread so refunds and queries are resolved same day.

Create cancellation invoice and notify guest via support

Overview

Cancellations are high-touch moments that demand fast, consistent paperwork and outreach. This flow auto-generates the invoice PDF, links it to the booking, and opens a support thread so customers receive documentation and refunds same day.

Create cancellation invoice and notify guest via support