Create cancellation follow-up markers for upcoming tour bookings
Create cancellation follow-up markers for upcoming tour bookings
Cancelled bookings lack outreach markers, causing duplicate contacts and missed recovery chances. This creates follow-up markers so staff can schedule outreach and clear markers before departure.
Overview
When cancellations arrive, ops teams often duplicate outreach or miss recovery windows, wasting capacity and irritating guests. This workflow flags cancelled bookings and stages timed follow-up markers so coordinators can run recovery outreach and clear markers before departure.