Create cancellation feedback record and notify ops channel

Your cancellation feedback arrives as unstructured webhook entries, so reps lack context to investigate churn. Store feedback as a database item and alert ops for same-day triage.

Overview

Cancellation comments often land in raw webhook payloads and go untracked, leaving your support reps without context to act. This flow captures each cancellation message into your support database and pings the ops channel so technical support reps can triage and follow up the same day.