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Create call event records and trigger downstream workflows

Create call event records and trigger downstream workflows

Your answered and cancelled call events go unlogged, leaving support without call histories. They reach your processing pipeline so records are ready for triage within seconds.

Create call event records and trigger downstream workflows

Overview

Unlogged call events slow resolution and handoffs; this flow captures answered and cancelled calls and pushes them into your processing pipeline. That gives support coordinators and ops immediate call context for triage and logging within seconds.

Create call event records and trigger downstream workflows