Create call deflection log rows in project sheet
Create call deflection log rows in project sheet
Call deflection events arrive without central logging, leaving trackers incomplete and agents uncoordinated. Add standardized call rows so managers can review trends and route follow-ups same day.
Overview
When incoming call events aren't recorded centrally, project leads lack the context needed to prioritize fixes and route follow-ups. This flow captures webhook call data as standardized sheet rows so program coordinators can spot deflection trends and act the same day.