Create BAU issues from service desk tickets for triage

Your incoming service desk tickets lack a consistent handoff to engineering, causing triage delays and lost context. Convert tickets into BAU issues so engineers can act the same day.

Overview

When data platform or service desk tickets don't reach engineering reliably, pipeline incidents linger and model refreshes can miss deadlines. This flow converts qualifying tickets into BAU issues with ticket links and summarized attachments so platform owners and engineers begin triage the same day.