Create auto triage cards from channel request messages
Create auto triage cards from channel request messages
Channel request messages aren't tracked as tasks, so triage and follow-up need manual entry and often slip. Requests are prioritized and actioned the same day using assigned triage cards.
Overview
Untriaged requests in a busy team channel hide work and slow down reps. This workflow turns qualifying messages into assigned triage cards so Sales Ops and AEs have prioritized tasks and follow up the same day.