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Create and attach request link to support conversations

Create and attach request link to support conversations

Your support conversations arrive without a request link, forcing agents to hunt for context and slowing responses. The link provides immediate context so agents can act with confidence same day.

Create and attach request link to support conversations

Overview

When external systems provide request context, your agents shouldn't hunt for links. This flow creates and attaches a standardized request link to the conversation, letting agents respond with full context same day.

Create and attach request link to support conversations