Create a support case from low CSAT conversation
Create a support case from low CSAT conversation
Low CSAT chat ratings often don't create tickets, so these conversations are missed and not escalated. Create case records with conversation details so agents can triage and reach out the same day.
Overview
Low CSAT conversations can quietly erode retention if they aren't visible to triage teams. This flow captures low ratings and creates prioritized case records with conversation context so support managers can triage and contact customers the same day.