Create 3-week follow-up entries for tickets via webhooks

You lose visibility into three-week follow-ups for support tickets, causing missed client outreach. It creates or updates a follow-up record so your support ops team sees next steps same day.

Overview

When three-week follow-ups slip, client outreach and handoffs become reactive and error-prone; this flow guarantees every qualifying ticket creates or updates a tracked follow-up so your support ops team can act within minutes. That reduces missed outreach and delivers clearer handoffs before SLA windows close.